Home Reservations FAQ's
Pictures
Locations
Discount Price List
Real Estate
How To Find Us
Discounted Tickets
Management
Become An Agent
Local Information
About Us
Links I / Links II
Contact Us
 
 
Frequently Asked Questions    
The Homes 
What can we expect our home to be like? 
We have decided we want to stay in one of your houses – what happens now?
What happens once we have arrived in Florida?
What comes with the house?
What address will I be at?
Where are the houses located and how close are they to Walt Disney World?
What is the bedroom arrangement?
Our Policies 
What time is check-in and check-out?
What if I need to cancel my home?
When in payment due?
How much is the deposit? 
What if something goes wrong with the house?
The Area 
What are the local restaurants like?
What is there to do in the Orlando area?
How do we get attraction tickets?
What is the weather like in Florida?

 

The Homes 
What can we expect our home to be like? 
Good questions. Unlike a room in a hotel, you will find your vacation home extremely spacious, with plenty of room for the whole family. The open-plan kitchen, breakfast room, dinning room, and living room are the perfect location for the whole family to get together and talk about their exciting days at the parks.
Although all our homes include a fully equipped modern kitchen, you might not feel like cooking once you see the dazzling array of restaurants just a short distance from your door.
And of course no Florida vacation would be complete without your own private swimming pool. All the pools are screened, so you don’t have to worry about mosquito bites, even late into the evening. Whether you’re relaxing by the pool after a busy day at the parks, or soaking up the year round Florida sunshine, there’s nothing quite like a private pool. 
We have decided we want to stay in one of your houses – what happens now?
If you decide that you would like to stay in one of our vacation homes then the first step is to check availability for the time you would like to stay. You can do this instantly on our Reservation page. You will also get a complete quote for your stay. Once you have decided on your size of home and dates, you can then make a secure reservation on-line.
What happens once we have arrived in Florida?
Our office is located on Highway 192 about a 20 minute drive from Orlando International Airport. Once at the office we will give you the key to your home and help with any last minute questions you might have. All our houses are less than a 5 minute drive from the office and we will give you detailed directions to your new ‘home’.
What comes with the house?
Every pool home comes complete with all the china, cutlery, pots and pans that you will need. Plus a large oven, a large American fridge freezer, microwave, dishwasher, coffee maker, toaster, full size washing machine, dryer, ironing board and iron.
We also supply you with all the towels you will need. Not just for the bathroom but for the pool as well! All the beds will be completely made, with a spare set of sheets for each bed.
The living room will have cable TV, video, and stereo. Every home also has a telephone so you can keep in touch with friends and family.
Your home also includes pool furniture, perfect relaxing in the Florida sun. All our pools are cleaned weekly and pool heating is available for an additional charge.
You will need to buy (or bring with you) everyday items like: dishwasher powder, washing powder, toilet roll (we supply one roll per bathroom) etc.
What address will I be at?
We operate our business much in the same way as a hotel in that we take bookings up to the number of homes we have and do not advise you in advance of the exact address of the property that you will be staying in. This is to allow guests the flexibility of amending or extending their stay. We normally allocate homes just before or on the day of arrival, unless you have booked a specific property or have booked several properties close to each other – these are allocated much further ahead of the arrival dates, particularly at peak season times. If you need to leave a telephone number behind with family or friends, we recommend that you give out our office telephone numbers. We can then advise callers of the telephone number of your property. Once you have arrived, you will be able to advise them of the direct number to your vacation home.
If there are several members of your party arriving at different times, we would need to know so that we can leave sufficient keys and directions in our lock-box. You may also use the lock box as a place to leave messages and directions for other members of your party.
Where are the houses located and how close are they to Walt Disney World?
All our vacation villas are about a 10 minute drive from all the adventure and thrills of Walt Disney World. Within a short distance you will also find the excitement of SeaWorld and Universal Studios. The world famous Kennedy Space Center is another popular day out.
The houses are all located just off Highway 192 in the Kissimmee area of Orlando. Kissimmee is a vibrant and exciting area with a very large selection of restaurants, attractions and gift shops.  
What is the bedroom arrangement?
The bedroom and bed size arrangements are as follows:
2 Bedroom Condo
3 Bedroom Condo
3 Bedroom Pool Home
4 Bedroom Pool Home
5 Bedroom Pool Home
6 Bedroom Pool Home
Master Bedroom
King or Queen Bed
King or Queen Bed
King or Queen Bed
King or Queen Bed
King or Queen Bed
King or Queen Bed
2nd Bedroom
2x Twin Beds
Queen or Full Bed
Queen or Full Bed
Queen or Full Bed
Queen or Full Bed
Queen or Full Bed
3rd Bedroom
2x Twin Beds
2x Twin Beds
2x Twin Beds
Queen or Full Bed
Queen or Full Bed
4th Bedroom
2x Twin Beds
2x Twin Beds
2x Twin Beds
5th Bedroom
2x Twin Beds
2x Twin Beds
6th Bedroom
         
2x Twin Beds
N.B: A twin bed is the same as a European single bed and a full bed is the same as a European double bed.
Our Policies 
What time is check-in and check-out?
Check-in is at 4pm and check-out is at 10am. It can take up to 6 hours to properly clean and prepare a home for the next guests, please respect other guests and stick to these times. For more information is our Policies page.
What if I need to cancel my home?
We ask that you give us as much notice as possible if you need to cancel your vacation. When booking a home with us we ask for a credit card number, this is purely for security purposes and no payment is taken from the card. However, if you cancel within 7 days of arrival or fail to turn up we will take one night's rental (at the agreed rate) from this credit card. For more information is our Policies page.
When in payment due?
Full payment is due only on arrival. We accept all major credit cards (3% transaction fee applies), checks, travelers checks and cash. When booking a vacation home with us, we will ask you to provide us with a credit card number. This is purely to secure your property - no payment is taken from this card (see cancellation policy above). For more information is our Policies page.
How much is the deposit? 
Simple - We take no deposit!
What if something goes wrong with the house?
We pride ourselves on the quality of the homes, and are confident that you will be entirely happy with your property. However if you do find a something wrong we will be more than happy to sort it out as soon as possible. All our houses are individually checked before every guest arrives to ensure that everything is up to our high standards.
In the unlikely event, however, of something going wrong in your home, we are available 24 hours a day, seven days a week. It is normally possible to resolve the majority of problems straightaway, but if it requires professional attention then we will endeavor to solve the fault as soon as possible.
The Area 
What are the local restaurants like?
With a fully fitted kitchen it is entirely up to you, whether you decide to stay at home to eat or try one of the many restaurants just minutes from your door.
There are many national restaurant chains, as well as countless local ones for you to try. You will find Italian, French, Mexican, Chinese, Irish, and of course American themed restaurants in the area.
The restaurants are all very reasonably priced, so no matter what your budget you will find somewhere good to eat. There are also many places to eat inside the theme parks, however be warned that these are slightly more expensive.
And of course if you feel like a quite night in, but don’t have the energy to cook, then why not try a take away. There is a massive selection of Chinese, Indian, and American restaurants that offer take away food with free delivery.
What is there to do in the Orlando area?
Orlando is world famous for its theme parks.
Walt Disney World Parks
Magic Kingdom – Fun for the whole family. The Magic Kingdom was the first theme park in Orlando and is still one of the most popular. This park has a large selection of rides that the whole family will enjoy. This is also the best place to meet Mickey Mouse, Donald Duck and all your favorite Disney characters.
Epcot – This Park is divided into two areas World Showcase and Tomorrow Land. World Showcase includes themed pavilions from many different countries around the world. With rides, shows, shops and restaurants each pavilion is individual and just waiting to be explored. In Tomorrow Land you can learn more about the world in which we live – Living Seas, The Universe of Energy, Body Wars, The Land and Test Track are among the attractions ready for you to discover.
Disney/MGM Studios – Discover more about the magic behind the movies. Disney/MGM Studios includes some of Disney’s more hair-raising rides. Do you dare to ride the Hollywood Tower of Terror? This Park includes a number of entertaining and amazing shows that the whole family will enjoy.
Animal Kingdom – This is Disney’s newest and most unusual park. With an excellent selection of rides and shows, this really is much more than just a zoo. Learn to look at the insects in a whole new light, get tips on attracting wild animals to your garden, go digging for fossils, or go on a jungle trail in search of tigers. Younger children will especially enjoy this park. (This is the best park to meet Winnie the Pooh and friends)
Universal Studios
Universal Studios – This park takes you behind the movie camera and lets you in on a few secrets of the film making business. With an assortment of thrilling rides and exciting shows this park is excellent for the whole family, although a number of the rides are not suitable for small children. You never know – you could even be a star in one of the many TV shows filmed at the park.
Islands of Adventure – One of the most popular and newest parks in Orlando. Experience the thrills of some of the best roller coasters in the world – not for the faint hearted! With an excellent array of rides this park can’t fail to excite - but be prepared to get wet! Fun for the whole family, but many rides not suitable for small children.
SeaWorld Adventure Parks
SeaWorld
– With amazing shows and exhilarating rides SeaWorld is among the most popular theme parks in Orlando. One of the highlights of SeaWorld is the world famous Orca (Killer Whale) show staring Shamu.
Discovery Cove – Discovery Cove is Orlando’s newest and most exclusive attraction. At this tropical beach paradise you can swim with dolphins, snorkel with sting rays and a dazzling array of tropical fish. Whether you just want to relax under a palm tree on beautiful white sand or hand feed colorful birds Discovery Cove is truly a once in a lifetime experience. The number of guests admitted each day is limited (tickets have to be bought in advance), so you will never have to stand in line and the atmosphere is so relaxing you would be forgiven for thinking you were on a tropical island. For more information visit www.DiscoveryCove.com.
That just outlines the fun on offer at the main theme parks. For more information check out our Florida Information and Links pages.
How do we get attraction tickets?
It is possible to buy tickets at the main entrance to the theme parks, however, this tends to be a more expensive and time consuming method of buying tickets. There are often very long queues for the ticket booths, and they will charge you full price.

A quicker and cheaper alternative is to buy your tickets directly with us. We offer discounted tickets, including multi-park passes, to all the main attractions. Ask for details on arrival or see the information pack in your house. See our Discount Ticket page for more information.

What is the weather like in Florida?
Florida, or the Sunshine State, is famous for its excellent weather. The weather stays warm and sunny all year round, so no matter what time of year you visit you can be sure that it will be fine and sunny. For more information visit www.Weather.com.
© ECH 2001 - Home | Reservations | FAQ's | Pictures | Locations | Discount Price List | Real Estate | How To Find Us
Discounted Tickets | Management | Become An Agent | Local Information | About Us | Links I / Links II | Contact Us